4.1 Unless you choose to collect the goods from one of our stores counter and except in exceptional circumstances (as contemplated in clause 12),we will deliver the goods in accordance with your order usually within the stated delivery time but not more than 30 days after the day you place your order, unless otherwise agreed between you and us, subject always to clause 6 and 12. We reserve the right to deliver an order in instalments by separate delivery shipments.
4.2 Before placing your order, you will need to select the correct delivery method for your location (full details of correct services for your location can be found below). Certain areas including but not limited to Eire, Northern Ireland, Scottish Highlands, Scottish Boarders, Scottish Offshore, all UK islands will attract a surcharge. If we receive an order within a where the incorrect shipping method for your area has been selected we will contact you to advise of any additional payment required to fulfil the order or offer a full refund with no exchange of goods. A valid signature is required on collection or delivery, and no goods will be left in a safe place without a signature. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. We suggest that you do not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.
4.3 For reasons of health and safety and to avoid any property damage, items can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation, fitting or waste removal services upon delivery unless otherwise agreed by us in writing.
4.4 You must do all that you reasonably can to enable delivery to take place at the given time and place. If you delay delivery, or delivery fails because you have not taken appropriate steps, we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If delivery fails as a result of circumstances within your reasonable control (including, but not limited too, ensuring there is access for the couriers vehicle), the cost of any re-delivery shall be borne by you. If we are unable to arrange a date for re-delivery we may cancel your order and refund to you the price that you have paid for the goods, less the failed delivery costs.
4.5 If parcels are damaged or items are missing you should either refuse the delivery completely or sign for the parcels as being 'DAMAGED' If the number of parcels do not match or correspond to the consignment note, this must be stated as 'SHORT DELIVERY' It is your responsibility to ensure that the actions above are followed BEFORE SIGNING. Mistakes cannot be rectified once the number of packages has been signed for. All carrier related damages and discrepancies must be reported to us within 2 working days. We will not be responsible for any carrier-related damage or loss reported outside of this 2-day period.
4.6 Without prejudice to clause 4.4, upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility. In spite of delivery or collection, ownership (also known as title) in the goods shall not pass to you until you have paid the price for the goods in full and, where other sums payable to us from you are overdue, you have paid those sums too. Until title in the goods passes from us to you, you shall: (i) not be entitled to use the goods; (ii) safely hold the goods for us; (iii) return the goods to us immediately if we ask you to; and (iv) be liable to us for any loss, damage or destruction of the goods. In addition, until title in the goods passes from us to you, you shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property. You grant us an irrevocable licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or repossessing the goods.
Courier (UK Mainland Only) consists of the following post code areas:
England & Wales: AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EH99, EN, EX,FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PL, PO1-22, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SR, SS, ST, SW, SY, TA, TF, TN, TQ, TR, TS, TW, UB, W, W1, WA, WC, WD, WF, WN, WR, WS, WV, YO
Scotland: AB10-36, AB39, DD, DG, EH1-55, FK1-18, G, KA1-26, KA29-30, KY, ML, PA1-19, PH1-14, TD
Courier (Remote Scottish Mainland) consists of the following post code areas:
Scotland: AB37-38, AB41-56, FK19-21, IV1-40, IV52-54, IV63, KW1-14, PA21-40, PH15-41, PH49-50
Courier (Highlands & Islands) consists of the following post code areas:
Scotland: HS, IV41-51, KA27-28, KT15-17, PA20, PA41-78, PH42-44, ZE
Courier (Northern Ireland) consists of the following post code areas:
Northern Ireland: BT1-94
Courier (Isle of Wight) consists of the following post code areas:
Courier (Isle of Man) consists of the following post code areas: